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How can I return/exchange my ordered items from EU/third country?

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Please note that you are responsible for the packaging and shipping of your return. 

We recommend that you send the package back to us insured so that you receive a tracking number. This way we can see the status of your shipment in case of any complications.

It is up to you which provider you choose to return your order.  

For all returns from Switzerland: Please mark your package with 'Returned Goods' and attach the invoice number to the shipment. By this marking you avoid having to pay customs fees for the return. 

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