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elo.store FAQ

How can I log out?

At what point does the warranty begin?

What can I do if my voucher does not work?

Where can I find the overview of my placed orders?

Why can't I choose the payment method I want?

Can I receive a proforma invoice for our prepayment?

My right to return/exchange according to the T&Cs?

What can I do if there are problems with my order/shipment?

How can I complain about my order?

What should I bear in mind when ordering to Switzerland/non-EU countries?

How can I view my saved account information?

How can I cancel my order?

How can I cancel an order?

My express delivery did not work. What do I do?

How to create order lists

What information do I receive in the newsletter?

How can I sign up for the newsletter?

After registration/order: Why don't I receive an e-mail?

How long do I have the right to return?

Can I have my order delivered to another address?

How can I return/exchange my ordered items?

What are order lists?

When exactly during my purchase does a contract come into existence?

Where can I find my invoice?

What return conditions must the goods meet?

How can I return/exchange my ordered items from EU/third country?

I have forgotten my password. What can I do?

How can I delete my customer account?

How do I find the item I want in the elostore?

How can I register?

Do you also grant quantity discounts?

How can I provide my company reference when ordering online?

How can I unsubscribe from my newsletter?

Is it possible to add more delivery addresses?

What are the advantages of registering or creating an account?

Can I exchange my order for another item?

How are prices displayed in the store - gross or net?

How can I redeem a voucher?

Is a Packstation possible as a delivery address?

Is it possible to order from elostore as a private person?

The login does not work/ I have problems logging in. What can I do?

I can't find the item I'm looking for in the store! What now?

Where can I find the account details for transferring money when paying in advance?

What shipping methods do we offer?

Is my already triggered order changeable in case I forgot something?

How do I search for items/products in the elostore online store?

Who can I contact if I have further questions about the online store, products, etc.?

Where is my order? What is the status of the delivery?

I have a technical question about the product. Who can I contact?

Is there a delay in delivery when paying in advance?

What data do I have to provide when registering as a business customer?

What is the mailing address for returns?

How long does it take to register as a business customer?

How do I receive my invoice?

Is it possible to compare several items with each other?

How do I register?

How can I change my user data (e.g. password)?

From when is my order free of shipping costs?

What payment methods are available to me?

General

Registration / Deregistration

Guarantee / Warranty

At what point does the warranty begin?

1 min article

Article / Assortment

Pricing policy

Customer account

Return

Payment

Delivery / Shipping

My order

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