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I can't find the item I'm looking for in the store! What now?

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If you cannot find a particular item in our online shop, please contact our customer service. We will be happy to check whether the item is available or an alternative can be offered. Alternatively, you can also search for similar products or let us know your requirements.

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How can I log out?

At what point does the warranty begin?

What can I do if my voucher does not work?

Where can I find the overview of my placed orders?

Why can't I choose the payment method I want?

Can I receive a proforma invoice for our prepayment?

My right to return/exchange according to the T&Cs?

What can I do if there are problems with my order/shipment?

How can I complain about my order?

What should I bear in mind when ordering to Switzerland/non-EU countries?

How can I view my saved account information?

How can I cancel my order?

How can I cancel an order?

My express delivery did not work. What do I do?

How to create order lists

What information do I receive in the newsletter?

How can I sign up for the newsletter?

After registration/order: Why don't I receive an e-mail?

How long do I have the right to return?

Can I have my order delivered to another address?

How can I return/exchange my ordered items?

What are order lists?

When exactly during my purchase does a contract come into existence?

Where can I find my invoice?

What return conditions must the goods meet?

How can I return/exchange my ordered items from EU/third country?

I have forgotten my password. What can I do?

How can I delete my customer account?

How do I find the item I want in the elostore?

How can I register?

Do you also grant quantity discounts?

How can I provide my company reference when ordering online?

How can I unsubscribe from my newsletter?

Is it possible to add more delivery addresses?

What are the advantages of registering or creating an account?

Can I exchange my order for another item?

How are prices displayed in the store - gross or net?

How can I redeem a voucher?

Is a Packstation possible as a delivery address?

Is it possible to order from elostore as a private person?

The login does not work/ I have problems logging in. What can I do?

Where can I find the account details for transferring money when paying in advance and SEPA direct debit?

What shipping methods do we offer?

Do you need another variant of an item or maybe even a custom-made one?

Is my already triggered order changeable in case I forgot something?

How do I search for items/products in the elostore online store?

Who can I contact if I have further questions about the online store, products, etc.?

Where is my order? What is the status of the delivery?

I have a technical question about the product. Who can I contact?

Is there a delay in delivery when paying in advance?

What data do I have to provide when registering as a business customer?

What is the mailing address for returns?

How long does it take to register as a business customer?

How do I receive my invoice?

Is it possible to compare several items with each other?

How do I register?

How can I change my user data (e.g. password)?

From when is my order free of shipping costs?

What payment methods are available to me?