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How can I complain about my order?

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You have a problem with your delivery or order? Please write us via our contact form and we will take care of your issue in the best possible way.

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How can I log out?

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PayPal payment

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What can I do if my voucher does not work?

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Where can I find the overview of my placed orders?

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Why can't I choose the payment method I want?

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Can I receive a proforma invoice for our prepayment?

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My right to return/exchange according to the T&Cs?

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What can I do if there are problems with my order/shipment?

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What should I bear in mind when ordering to Switzerland/non-EU countries?

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Prepayment

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How can I view my saved account information?

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How can I cancel my order?

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How can I cancel an order?

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My express delivery did not work. What do I do?

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How to create order lists

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What information do I receive in the newsletter?

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How can I sign up for the newsletter?

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After registration/order: Why don't I receive an e-mail?

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How long do I have the right to return?

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Can I have my order delivered to another address?

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How can I return/exchange my ordered items?

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What are order lists?

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When exactly during my purchase does a contract come into existence?

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Where can I find my invoice?

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What return conditions must the goods meet?

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How can I return/exchange my ordered items from EU/third country?

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I have forgotten my password. What can I do?

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How can I delete my customer account?

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How do I find the item I want in the elostore?

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How can I register?

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Do you also grant quantity discounts?

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How can I provide my company reference when ordering online?

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How can I unsubscribe from my newsletter?

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Is it possible to add more delivery addresses?

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What are the shipping costs within Switzerland?

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What are the advantages of registering or creating an account?

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Can I exchange my order for another item?

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How are prices displayed in the store - gross or net?

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How can I redeem a voucher?

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Is a Packstation possible as a delivery address?

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Credit card

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Is it possible to order from elostore as a private person?

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Invoice

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The login does not work/ I have problems logging in. What can I do?

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I can't find the item I'm looking for in the store! What now?

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Where can I find the account details for transferring money when paying in advance and SEPA direct debit?

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What shipping methods do we offer?

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Do you need another variant of an item or maybe even a custom-made one?

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Is my already triggered order changeable in case I forgot something?

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How much are the shipping costs within Austria?

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How do I search for items/products in the elostore online store?

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Who can I contact if I have further questions about the online store, products, etc.?

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Where is my order? What is the status of the delivery?

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I have a technical question about the product. Who can I contact?

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Is there a delay in delivery when paying in advance?

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What data do I have to provide when registering as a business customer?

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What is the mailing address for returns?

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How much are the shipping costs within Germany?

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Can I order to a delivery address from outside the EU/third country?

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How long does it take to register as a business customer?

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How do I receive my invoice?

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Is it possible to compare several items with each other?

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How do I register?

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How can I change my user data (e.g. password)?

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From when is my order free of shipping costs?

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What payment methods are available to me?

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We offer simple buttons, joysticks, thumbwheels and steering column switches as well as operating elements that are optimally suited to the harsh environmental conditions in agricultural vehicles, construction machinery and industrial trucks.

The products from the machine safety portfolio ensure the efficient use of machines and complex systems. Magnetically actuated and RFID technology-based safety sensors from elobau enable individual solutions for monitoring movable guards or positions.

Are you looking for a particularly economical solution for level measurement which meets your requirements? The elobau product portfolio offers a wide range of standard products that can be used in a wide variety of applications.

Only with the wide range of accessory components do the individual products and their functions unfold their full potential. This enables the best possible integration into the machine, simplifies assembly and installation and thus offers qualitative and quantitative added value for the user.

How can I complain about my order?

We offer simple buttons, joysticks, thumbwheels and steering column switches as well as operating elements that are optimally suited to the harsh environmental conditions in agricultural vehicles, construction machinery and industrial trucks.

The products from the machine safety portfolio ensure the efficient use of machines and complex systems. Magnetically actuated and RFID technology-based safety sensors from elobau enable individual solutions for monitoring movable guards or positions.

Are you looking for a particularly economical solution for level measurement which meets your requirements? The elobau product portfolio offers a wide range of standard products that can be used in a wide variety of applications.

Only with the wide range of accessory components do the individual products and their functions unfold their full potential. This enables the best possible integration into the machine, simplifies assembly and installation and thus offers qualitative and quantitative added value for the user.

How can I complain about my order?

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