1 min article

How can I complain about my order?

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Do you have a problem with your delivery or order? Please write to us via our contact form or by e-mail to shop@elo.store and we will take the best possible care of your issue.

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My right to return/exchange according to the T&Cs?

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How can I cancel an order?

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How do I find the item I want in the elostore?

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Do you also grant quantity discounts?

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How can I provide my company reference when ordering online?

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What shipping methods do we offer?

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Do you need another variant of an item or maybe even a custom-made one?

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Is my already triggered order changeable in case I forgot something?

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Who can I contact if I have further questions about the online store, products, etc.?

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Where is my order? What is the status of the delivery?

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What is the mailing address for returns?

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How long does it take to register as a business customer?

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Is it possible to compare several items with each other?

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How do I register?

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How can I change my user data (e.g. password)?

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From when is my order free of shipping costs?

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What payment methods are available to me?

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How can I complain about my order?

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