1 min article

What can I do if there are problems with my order/shipment?

Articles in this section

We regret that you have experienced issues placing an order in our shop. Please contact us via our contact page or at shop@elo.store, we will be happy to personally handle your request.

Any more questions?

Submit request

You might also be interested in:

How can I log out?

1 min article

At what point does the warranty begin?

1 min article

PayPal payment

1 min article

What can I do if my voucher does not work?

1 min article

Where can I find the overview of my placed orders?

1 min article

Why can't I choose the payment method I want?

1 min article

Can I receive a proforma invoice for our prepayment?

1 min article

My right to return/exchange according to the T&Cs?

1 min article

How can I complain about my order?

1 min article

What should I bear in mind when ordering to Switzerland/non-EU countries?

1 min article

Prepayment

1 min article

How can I view my saved account information?

1 min article

How can I cancel my order?

1 min article

How can I cancel an order?

1 min article

My express delivery did not work. What do I do?

1 min article

How to create order lists

1 min article

What information do I receive in the newsletter?

1 min article

How can I sign up for the newsletter?

1 min article

After registration/order: Why don't I receive an e-mail?

1 min article

How long do I have the right to return?

1 min article

Can I have my order delivered to another address?

1 min article

How can I return/exchange my ordered items?

1 min article

What are order lists?

1 min article

When exactly during my purchase does a contract come into existence?

1 min article

Where can I find my invoice?

1 min article

What return conditions must the goods meet?

1 min article

How can I return/exchange my ordered items from EU/third country?

1 min article

I have forgotten my password. What can I do?

1 min article

How can I delete my customer account?

1 min article

How do I find the item I want in the elostore?

1 min article

How can I register?

1 min article

Do you also grant quantity discounts?

1 min article

How can I provide my company reference when ordering online?

1 min article

How can I unsubscribe from my newsletter?

1 min article

Is it possible to add more delivery addresses?

1 min article

What are the advantages of registering or creating an account?

1 min article

Can I exchange my order for another item?

1 min article

How are prices displayed in the store - gross or net?

1 min article

How can I redeem a voucher?

1 min article

Is a Packstation possible as a delivery address?

1 min article

Credit card

1 min article

Is it possible to order from elostore as a private person?

1 min article

Invoice

1 min article

The login does not work/ I have problems logging in. What can I do?

1 min article

I can't find the item I'm looking for in the store! What now?

1 min article

Where can I find the account details for transferring money when paying in advance?

1 min article

What shipping methods do we offer?

1 min article

Do you need another variant of an item or maybe even a custom-made one?

1 min article

Is my already triggered order changeable in case I forgot something?

1 min article

How do I search for items/products in the elostore online store?

1 min article

Who can I contact if I have further questions about the online store, products, etc.?

1 min article

Where is my order? What is the status of the delivery?

1 min article

I have a technical question about the product. Who can I contact?

1 min article

Is there a delay in delivery when paying in advance?

1 min article

What data do I have to provide when registering as a business customer?

1 min article

What is the mailing address for returns?

1 min article

How long does it take to register as a business customer?

1 min article

How do I receive my invoice?

1 min article

Is it possible to compare several items with each other?

1 min article

How do I register?

1 min article

How can I change my user data (e.g. password)?

1 min article

From when is my order free of shipping costs?

1 min article

What payment methods are available to me?

1 min article