Questions about returns?
Our customer support is happy to assist you:
Return Forms Return Address How the Return Process works Important Information - Return conditions
Welcome to the Returns Portal
As a registered business customer, you can conveniently download our return forms here to efficiently process your returns. Please note that returns can only be processed in accordance with our return policy and with a fully completed return form.
Return Forms
Please choose the appropriate form for your return
Return form - German
Download return form-DE (PDF)
Return form - English
Download return form-ENG (PDF)
Return form - French
Download return form-FR (PDF)
Return Address
Please send your return to the following address
elostore GmbH & Co. KG
Untere Grabenstraße 23
88299 Leutkirchen
Deutschland
Please send your return to the following address
-
Download and complete the return form
Please ensure all required fields are filled in, such as a customer number, article number, and reason for return.
-
Send back the form and goods
Include the completed return form with the package and send it to the address provided.
-
Inspection by our Quality Management
Once received, your return will be reviewed by our quaility management team to verify compliance with our return policy.
-
Receive feedback
You will receive feedback after the review is completed - e.g., in the form of a credit note, replacement delivery, or further inquiries.
Please note: Processing your return may take up to 14 business days from the date of receipt.
Important Information - Return Conditions
We accept returns under the following conditions:
-
Returns without a completed form cannot be processed.
-
Please observe our 14-day return period from the date of dilivery (excluding defects or manufacturing faults).
-
The goods must be in their original packaging and unused.
No returns will be accepted if:
-
the goods are not in proper condition,
-
the manufacturing date of safety components is older than 3 months,,
-
or the manufacturing date of all other products is older than 12 months.