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How can I return/exchange my ordered items?

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The customer is responsible for arranging and paying for the return shipment, regardless of the country from which the return is being sent. Please be sure to choose a suitable shipping carrier and affix sufficient postage to the package to ensure it arrives safely at our warehouse.

If you have any questions about returns, please contact us via our shop@elo.store.

The average processing time for your return is 14–21 business days from the time the shipment arrives at our warehouse.

Return from EU/Third Country: Click here!

Any more questions?

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